Fill out the Printer support form with your information and your service provider information. Click on “Get Printer Support” from the Printer details page.ģ. Go to the printer details page for your machine by selecting the gear icon next to the name of your printerĢ.GrabCAD will generate an email with a link that your service technician can use to download the log file from the GrabCAD servers. Polyjet printers connected to GrabCAD give you the ability to send the printer logs directly to your service technician without actually having to download them to your own computer. The log files are a major tool to assist in diagnosing issues with your printer. It contains error codes, calibrations, temperatures, and gives your service tech insight on what the printer is doing at the time. If you have a Polyjet printer, your Stratasys service documents are the printer’s log files. The log files contain an ordered history of events of the printer activities. Stratasys Service Documents For Polyjet Printers

Under “Administration”, click Export Configuration and save the file to a known location so you can send it to your service provider. Select your printer from the drop-down menu and make sure you have communication with the printer.ģ.

Click on the “Printer Services” tab at the top of CatalystEX.Ģ.

Finally, click on “export printer configuration” at the bottom the settings page and save the file in a known location so you can send it to your service provider. Go to you printer’s settings by clicking “Settings” on the printer details page.ģ.

Go to the printer details page for your machine by selecting the gear icon next to the name of your printer.Ģ.

Follow the below steps for your preferred software.

This file is accessed through your part processing software, whether it’s GrabCAD or Catalyst. If you have an FDM printer your Stratasys service document is the printer’s configuration file. What part processing software are you using?.Do you have an FDM printer or polyjet printer?.The files contain no information about the parts being made so you will not have to worry about the security of your IP when providing the technician with the service files. The files contain all the printer’s self-checks and a readout of what the printer was doing before and after the error occurred. These Stratasys service documents help your technician get a better idea of what caused the error. Most of the time after your printer has displayed an error your service technician will request either your printer’s configuration file, CFG, or log files.

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